Customer Service
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Careers at The Yo Store
Current positions available: Updated April 2026
Shipping and Operations Associate
Location: The Yo Store – Portland, OR
Rate of Pay: $18 per hour
Hours: 2 days a week, ideally Tuesday - Thursday
We are looking for a detail-oriented and efficient E-commerce Fulfillment Assistant to support our online store operations through Shopify. This role focuses on picking, packing, and shipping orders with care, ensuring every Yo Store package feels thoughtful and beautifully presented.
Key Responsibilities
Order Fulfillment (Shopify)
- Process daily online orders through Shopify
- Pick items accurately from the shop floor/back stock
- Ensure all items are correct, in perfect condition, and ready to ship
Packaging + Presentation
- Pack orders using brand-specific packaging (tissue, sleeves, boxes, etc.)
- Follow clear packaging guidelines per product category (ceramics, clothing, stationery, etc.)
- Maintain a high standard of presentation—every package should feel like a gift
Shipping + Logistics
- Create and print shipping labels via Shopify
- Coordinate shipments via UPS (and USPS for HI/PO boxes)
- Organize outgoing shipments for scheduled dispatch days (typically Tues/Thurs)
Inventory + Accuracy
- Flag missing or damaged items immediately
- Ensure all products are properly barcoded and aligned with Shopify listings
- Communicate any discrepancies clearly to the team
Back Office Support
- Assist with unpacking new deliveries
- Help with pricing + barcoding before items go to shop floor
- Maintain a clean, organized fulfillment space
- Highly detail-oriented and organized
- Comfortable using Shopify (or quick to learn)
- Efficient and able to work independently
- Strong sense of ownership and follow-through
- Care for product handling and presentation
- Positive, team-oriented attitude
- Previous retail or e-commerce experience
- Familiarity with Shopify backend + shipping workflows
- Interest in fashion, kids, and lifestyle goods
- Work with a small, thoughtful, women-owned business
- Be part of a creative, community-focused store
- Flexible, supportive team environment
Qualifications
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Must demonstrate reliability and consistent attendance
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Ability to work independently while contributing to a team environment
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Strong interpersonal and communication skills
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Retail experience preferred
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Shopify experience a plus
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Must be 21 years of age or older
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Ability to lift and move up to 50 lbs
- Comfortable standing, packing, and moving for extended period
Weekend Part-Time Retail Associate
Sunday (12-5.30pm) + Monday (9.30am - 5.30pm)
Location: The Yo Store – Portland, OR
Rate of Pay: $18 per hour / store discount
Schedule:
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Sundays: 12:00pm–5:30pm
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Mondays: 9:30am–5:30pm
- Ideally this person would take both shifts but we are open to hiring for Sunday only.
The Yo Store is seeking a dependable and motivated Part-Time Retail Associate to join our team. This role requires a consistent weekly commitment and the ability to work collaboratively in a small business retail environment.
Position Overview
The Retail Associate will provide excellent customer service, support daily store operations, and maintain the overall presentation and organization of the sales floor. This position works alongside another team member on Sunday but solo on a Monday (with support from store manager).
Responsibilities
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Deliver professional, welcoming customer service
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Assist customers with product selection and styling guidance
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Operate POS and complete sales transactions accurately
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Maintain visual merchandising standards and store organization and cleaning
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Assist with restocking, receiving, and general operational tasks
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Take initiative in identifying and completing daily priorities
Qualifications
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Must demonstrate reliability and consistent attendance
-
Ability to work independently while contributing to a team environment
-
Strong interpersonal and communication skills
-
Retail experience preferred
-
Shopify experience a plus
-
Must be 21 years of age or older
- Must be able to lift and move 50lb
The ideal candidate appreciates small business operations, understands the pace and flexibility required in independent retail, and is proactive in contributing to a positive store environment.
To apply, please email hello@yoportland.com with your current resume, a cover letter explaining how your skills, personality, and experience and some recent working references to hello@yoportland.com. We look forward to hearing from you!